Return & Refund Policy
Welcome to Shilpa's Kitchen. We are committed to delivering fresh, hygienic, and high-quality homemade snacks and food products.
"Since our products are edible and perishable in nature, our return and refund policy is designed to ensure the highest standards of food safety and hygiene."
1. No Return Policy
Due to food safety and hygiene reasons, we do not accept returns or exchanges once the product has been delivered.
Please check your order carefully at the time of delivery or pickup.
2. Eligible Cases for Refund or Replacement
We may offer a refund or replacement only in the following situations:
- Wrong product delivered
- Missing item in the order
- Expired or spoiled product received
3. Time Limit for Complaint
Customers must report any issue within 24 hours of receiving the order.
To raise a complaint, please share:
4. Refund Process
After verification, approved refunds will be processed within 5–7 business days to the original payment method.
COD Order Refunds via:
5. Cancellation Policy
By Customer
- Orders cannot be cancelled after the products have been manufactured.
- For delivery orders, cancellation is only possible before dispatch.
- Once the order is shipped, cancellation is not possible.
By Shilpa's Kitchen
We reserve the right to cancel orders due to:
In such cases, a full refund will be provided.
6. Contact Us
For any return, refund, or order-related issue, please contact us through any of the following channels: