Terms & Services
Welcome to Shilpa's Kitchen. By accessing or using our website and services, you agree to comply with the following Terms & Services.
Please read these terms carefully before placing an order. These terms govern your use of our website and purchase of our products.
1. General Information
Shilpa’s Kitchen provides homemade snacks, sweets, food products, and related services through our website and offline channels.
We reserve the right to update, modify, or change these terms at any time without prior notice. Continued use of our services after such changes constitutes acceptance of the new terms.
2. Product Information
- We try to display product images, descriptions, and prices as accurately as possible.
- Actual product appearance may slightly vary due to packaging updates, lighting, or handmade preparation.
- Product availability may change without notice.
3. Pricing & Payments
All prices are listed in Indian Rupees (₹).
Prices may change at any time without prior notice.
Accepted Payment Methods:
Orders will only be processed after successful payment confirmation for prepaid orders.
4. Order Acceptance & Cancellation
Shilpa’s Kitchen reserves the right to accept or reject any order.
Cancellations
- • Cannot be cancelled after manufacturing starts
- • Only possible before dispatch for delivery orders
Right to Cancel
- • Product unavailability or incorrect pricing
- • Delivery issues or suspected fraud
5. Delivery Policy
Delivery timelines are estimated and may vary depending on location, weather, traffic, or festival demand.
Customers must provide accurate address and contact details. We are not responsible for delays caused by incorrect customer information.
6. Return & Refund
Please refer to our Return & Refund Policy for detailed information regarding refunds, replacements, and complaint handling.
7. Food Safety & Storage
Our products should be consumed before the recommended expiry period.
Customers are responsible for proper storage after delivery. Shilpa’s Kitchen will not be responsible for product damage caused by improper storage or handling after delivery.
8. Intellectual Property
All website content including logo, product images, text, branding, and designs are property of Shilpa’s Kitchen. Unauthorized copying, reproduction, or misuse is prohibited.
9. Limitation of Liability
Shilpa’s Kitchen shall not be held responsible for:
- Delays caused by third-party delivery services
- Temporary website downtime
- Minor packaging differences
- Allergic reactions caused by ingredients not disclosed by customers before ordering
Customers are advised to check ingredient details before consumption.
10. Privacy
Customer information shared during ordering is used only for order processing, delivery, and customer support. We do not sell customer data to third parties.
11. Governing Law
These Terms & Services shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of Surat, Gujarat.
12. Contact Us
For any questions regarding these Terms & Services, please contact us: