Shipping Policy

We currently ship to all major cities and pin codes across India.

For local orders within Surat, express same-day or next-day delivery options are available via local logistics partners.

Since we value quality and freshness, many of our snacks are prepared fresh once an order is placed:

• Handling Time: 1 to 2 business days (Monday to Saturday).
• Orders placed on Sundays or public holidays will be processed on the next business day.
• You will receive an SMS or WhatsApp update once your order has been dispatched with tracking details.

We believe in honest and transparent pricing. There are no hidden fees at checkout:

Estimated transit times after order dispatch:

Note: Delivery timelines are estimates and may occasionally be delayed due to extreme weather, regional festivals, or courier service disruptions.

Customers are requested to provide extremely accurate delivery addresses, pin codes, and active mobile numbers.

We are not responsible for delivery failures or returned parcels due to:

• Incorrect or incomplete addresses
• Customer unavailable at the time of delivery attempts
• Refused packages

We take immense care in packing your orders. However, if your package arrives physically damaged or is lost in transit:

Please report the issue to us at shilpaskitchen24@gmail.com within 24 hours of receiving the box. Include your Order Number and photos of the damaged package.

For further details on replacements and refunds, please review our Return & Refund Policy.